We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
The KeyCard or hands-free card is a support similar to a credit card. It contains an electronic chip on which information about your ski pass is encoded (type of pass, validity date, etc.). Once reloaded and put in a pocket of your jacket, the Keycard allows you to access the ski lifts and ski areas without even having to take off your gloves, dig in your pockets or in your bag to introduce your ski pass in a terminal.
This rechargeable, reusable and non-refundable card is sold for 3 €.
No !
If you already have an existing KeyCard, you can indeed link it to your purchase (this is called recharging). If, on the other hand, you do not yet have a KeyCard, you can simply buy one. It will be delivered to you when you arrive at the ski resort (you just need to show the proof of purchase you received by email at the ticket office).
The number of your KeyCard is easily identifiable: It is a series of numbers printed on one side of the card (e.g. 01-16142029163532471925-5).
Yes, you can use a KeyCard from another resort (Lans en Vercors, Autrans, Villard de Lans for example).
Attention : Only the Keycards beginning with "01-" are rechargeable.
KeyCards with numbers starting with "08-", "09-" or "25-" are not compatible with our ticketing system and cannot be used.
Buying a ski pass online is quick and easy: just select the pass(es) of your choice and add them to your shopping cart.
Once your cart is validated, you will have to associate the pass(es) :
- either to a keycard already in your possession (you just have to indicate its serial number)
- or to a new keycard that you will pick up upon arrival at the ski resort
You can then proceed to the payment of your order (secure payment by credit card). Once this last step is completed, you will receive a summary of your purchase by email.
Once your order of ski pass(es) has been validated and paid for, you will receive a summary by email. This document is your receipt. It lists all the passes you ordered as well as any additional purchases you may have made (insurance, keycards, etc.). We invite you to keep this email (if necessary to print it) in order to be able to present it at the ticket office in case of problem during your stay in the resort.
Come to the ticket office with your order confirmation (email on your smartphone or printed beforehand). A new KeyCard will be given to you in order to give you access to the ski area.
If you've opted to reload your existing KeyCard(s), there's no need to go to the cashier - your lift passes will be activated automatically the first time you use a lift. So you can go straight to the ski runs.
If, on the other hand, you have opted to purchase a ski pass and its support, you need to collect it from our ticket office. Simply present your order receipt (paper version or electronic version on your smarphone) to collect your ski pass.
No, we do not offer to send ski passes by mail. Your ski passes are either to be picked up on site (at the ticket office), or already in your possession in the case of a KeyCard recharging.